General Terms and Conditions

1. Introduction
The company Cyren-Decoly Château Saint Benoît, 12 mouchet, 33570 MONTAGNE France, represented by its duly authorised legal representative (hereinafter the “Seller”), edits and operates the website accessible at the URL cyren-decoly.com.
These general terms apply to this website and to transactions related to our products and services. You may be bound by additional contracts in connection with your relationship with us or any product or service you receive from us. If provisions in such additional contracts conflict with the provisions of these general terms, the provisions of the additional contracts shall prevail.
The Site is an online sales platform on which a wine-grower/château (the “Seller”) markets its products. The Seller is a professional wine actor wishing to provide a solution enabling it to offer its wines (the “Products”) to private buyers via the Internet (the “Customers”). The Internet users browsing the Site, the Customers and the Seller are hereafter referred to as the “Users”.

2. Mandatory
By registering on this site, accessing it or using it in any other way, you thereby accept to be bound by these general terms set out below. The mere use of this website implies knowledge and acceptance of the present general terms. In certain specific cases, we may also ask you to give your explicit agreement.

3. Intellectual Property
We or our licensors own and control all copyright and other intellectual property rights in the web site and the data, information and other resources displayed or accessible on the web site.

3.1 All rights reserved
Unless a specific content provides otherwise, no licence or other rights are granted to you under copyright, trademarks, patents or other intellectual property rights. This means you will not use, copy, reproduce, perform, display, distribute, incorporate into an electronic medium, modify, reverse-engineer, decompile, transfer, download, transmit, monetise, sell, merchandise or commercially exploit any of the resources of this web site in any form whatsoever without our prior written authorisation, except and only to the extent permitted by mandatory law (such as quotation rights).

4. Third-party Property
Our website may include hyperlinks or other references to the websites of third parties. We do not monitor or review the content of third-party websites linked to this website. The products or services offered by other websites are subject to the applicable terms of those third parties. The opinions expressed or items appearing on these sites are not necessarily shared or approved by us.
We are not responsible for the privacy practices or the content of these sites. You assume all risk related to use of these third-party websites and services. We will not accept any liability for any loss or damage resulting from disclosure of your personal information to third parties.

5. Responsible Use
By visiting our website you agree to use it only for the purposes permitted by these general terms, by any additional agreement with us and by applicable laws and regulations, as well as by generally accepted online practices and industry guidelines. You must not use our website or our services to deploy, publish or distribute any item that is or relates to malicious software; use data gathered from our website for any direct marketing activity, or perform any systematic or automated collection of data from or in relation to our website.
It is strictly forbidden to engage in any activity that causes or could cause damage to the website or interferes with the performance, availability or accessibility of the website.

6. Registration
You may open an account on our website. During this process you may be asked to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and you agree not to share your passwords, account information or secure access to our website or services with any other person. You must not permit any other person to use your account to access the website since you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of disclosure of your password.
After account closure you must not attempt to open a new account without our authorisation.

7. Refund and Return Policy

7.1 Right of withdrawal
You have the right to terminate this contract within 14 days without giving any reason.
The withdrawal period expires after 14 days from the day on which you, or a third party other than the carrier and indicated by you, obtains physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw via a clear statement (for example a letter sent by post, fax or email). You may use the model withdrawal form attached, but this is not mandatory.
You may also complete and submit the withdrawal form or any other clear statement electronically on our website. If you do so we will communicate without delay an acknowledgement of receipt of such withdrawal on a durable medium (such as by email).
In order to meet the withdrawal deadline it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
7.2 Effects of withdrawal
If you withdraw this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw the contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement.
You must return the goods or hand them over to us or to a person authorised by us to receive them, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note that there are certain legal exceptions to the right of withdrawal, and some items cannot therefore be returned or exchanged. We will let you know if this applies to your particular case.

8. Submission of Ideas
Do not send any idea, invention, copyrighted work or other information that may be considered your own intellectual property unless we have previously signed an intellectual property agreement or a non-disclosure agreement. If you disclose it to us without such a written agreement, you grant us a worldwide, irrevocable, non-exclusive and royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content on any existing or future media.

9. Termination of Use
We may, at our sole discretion, at any time modify or discontinue (temporarily or permanently) access to the website or any service provided on it. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuation of your access to or use of the website or any content you may have contributed to the website. You will have no claim for compensation or other payment, even if certain features, settings and/or any content to which you contributed or on which you relied are permanently lost. You must not circumvent or attempt to circumvent any access restriction measures we may impose on our website.

10. Warranties and Liability
Nothing in this section will limit or exclude any implied warranty the law prohibits limiting or excluding. This website and all its content are provided “as is” and “as available” and may contain inaccuracies or typographical errors. We expressly disclaim any warranty of any kind, whether express or implied, as to the availability, accuracy or completeness of the content. We do not guarantee:

* that this website or our products or services will meet your needs;
* this website will be available uninterrupted, timely, secure or error-free;
* the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is meant to constitute legal, financial or medical advice of any kind. If you need advice you should consult a qualified professional.
The following provisions of this section apply to the fullest extent permitted by applicable law and will not limit or exclude our liability in respect of any matter for which it would be illegal or unlawful for us to limit or exclude our liability. In no event will we be liable for any direct or indirect damages (including loss of profit or revenue, loss or corruption of data, software or databases, or loss or damage to property or data) incurred by you or any third party arising out of your access to or use of our website.
Unless any additional contract expressly provides otherwise, our maximum liability to you for any damage arising from or related to the website or any product or service marketed or sold through the website, whichever the form of the legal action imposing liability (whether contract, equity, negligence, wilful conduct, tort or otherwise) will be limited to the total price you have paid us to purchase those products or services or use the website. This limit applies overall to all your claims, actions and causes of action of any kind and type.

11. Privacy
In order to access our website and/or services you may be asked to provide certain information about yourself during the registration process. You agree that all information you provide will always be accurate, correct and up-to-date.
We take your personal data seriously and commit to protecting your privacy. We will not use your email address for unsolicited mail. The emails we send you are only related to the supply of products or services agreed.

12. Export Restrictions / Legal Compliance
Access to the website from territories or countries where the content or purchase of the products or services sold on the website is illegal is prohibited. You may not use this website in violation of France’s export laws and regulations.

13. Assignment
You may not assign, transfer or subcontract any of your rights and/or obligations under these general terms, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this section will be null and void.

14. Breach of these General Terms
Without prejudice to our other rights under these general terms, if you breach these general terms in any way we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website temporarily or permanently, contacting your internet service provider to request that they block your access to the website and/or taking legal action against you.

15. Indemnification
You agree to indemnify, defend and hold us harmless from all claims, liabilities, damages, losses and expenses related to your breach of these general terms and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for any damages, losses, costs and expenses we incur in connection with such claims or arising therefrom.

16. Waiver
The failure to enforce any provision of these general terms and any agreement, or to exercise a termination option, must not be construed as a waiver of such provision and shall not affect the validity of these general terms or any agreement or any part thereof, nor our right subsequently to enforce each provision.

17. Language
These general terms will be translated into French exclusively. All notices and correspondence will be drafted exclusively in that language.

18. Entire Agreement
These general terms, together with our privacy notice and cookie policy, constitute the entire agreement between you and Clos Cyren Decoly regarding your use of this website.

19. Update of these General Terms
We may from time to time update these general terms. It is your responsibility to periodically check these general terms to see whether they have been changed or updated. The date indicated at the beginning of these general terms is the date of the most recent revision. Changes to these general terms will take effect as soon as they are published on this website. Your continued use of this website after the posting of modifications or updates will be considered your notification of your acceptance to comply with and be bound by these general terms.

20. Choice of Law and Jurisdiction
These general terms are governed by the laws of France. Any dispute relating to these general terms will be subject to the jurisdiction of the courts of France. If any part or provision of these general terms is held by a court or other authority to be invalid and/or unenforceable under applicable law, that part or provision will be modified, removed and/or enforced to the fullest extent possible in order to give effect to the intent of these general terms. The remaining provisions will not be affected.

21. Contact Information
This website is owned and operated by Clos Cyren Decoly.
You may contact us about these general terms via our contact page.
These general terms were last updated on 20 October 2025.